SHIPPING & RETURN POLICY

Thank you for being a valued customer!

Please read carefully!

 

RETURN POLICY

Due to the nature of this business, ALL SALES ARE FINAL - each order placed is custom made for every single customer after the order is received. Therefore, we do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each product page)

Once you have clicked on the “Complete order” button, it is not possible to edit or cancel your order. However, if you need to change some parameters, like addresses, etc., please contact us via email at spiritguidegirl@gmail.com as soon as possible. Contact requests will be reviewed and considered on a case-by-case basis.

Spirit Guide Girl Shop operates with GearLaunch a print on demand service. It is the customer’s responsibility to file any claim with a carrier for a lost shipment if the carrier tracking indicates that the product was delivered. GearLaunch will not make any refunds and will not resend the product.

Damaged items:

If your item arrives damaged, please get in touch with us as soon as possible at spiritguidegirl@gmail.com

We will review replacement/return requests only:

(a) if a product is damaged

(b) there is a print error

 

SHIPPING POLICY

Estimated shipping delivery times:

USA: 8-10 business days

International: 4-6 weeks

*Your order will be sent out on average within three days of ordering.

 

International shipping:

International shipments may incur customs fees. For each country, the customs policy is different, and the price is based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Any additional shipping & return questions can be directed to spiritguidegirl@gmail.com